Skill Labs

Cancellations and refunds

The short version: tell us at least 30 days before your lab starts and you get all of your money back. Everything below is the detail behind that sentence.

Cancelling your spot

Email us at least 30 days before your lab’s first session and we refund the lab in full, including the HST you paid on it. Thirty days is enough time for us to offer the spot to another family, which is the whole reason the deadline exists.

Inside 30 days we can’t refund it. Our labs are capped at 24 players, so the spot your child is holding is one we turned another family away from, and the coaching, field time and equipment for the block are already committed. What we can do is move your spot to a brother or sister, or move your child into a later block if one has room. Ask us either way ... we would rather find you something than keep the money and say no.

If you bought the 3-Lab Pass

The pass is three separate lab bookings that happen to be paid for together, so each one has its own 30-day deadline and cancelling one leaves the other two exactly as they were.

One thing to know: the pass price is a bundle discount for booking 3 labs. If a cancellation leaves you with fewer than 3, the labs you keep go back to the single-lab price of $199 each, and that difference comes off the refund. You are never charged more than you would have paid booking them one at a time.

Injury and illness

If your child can’t finish a lab because they are hurt or unwell, send us a note from your doctor within 14 days and we refund every session they are going to miss, worked out session by session. No deadline applies to this one and there is no fee ... a broken wrist in week two is not something a family should pay for.

If we cancel or move something

If we cancel a session for any reason on our end, we reschedule it. If we can’t reschedule it, we refund it.

All labs and dates are contingent upon facility availability. This is something that is out of our control at times.

If that happens and the new location doesn’t work for your family, tell us within 7 days of us announcing it and we will refund every session your child hasn’t attended yet, in full. You chose a lab at a place you could actually get to, and it is not your problem if that changes.

Prices and tax

Every price we show is before tax, and HST is added at checkout. Any refund includes the HST you paid on the amount being refunded.

How to ask for one

Email info@whitecapslondon.com with your child’s name, which lab and block, and a line about why. We will come back to you within two business days. Refunds go to the card you paid with and usually land within five to ten business days.

Last updated 29 July 2026. This policy covers Skill Labs only. Season registration runs through SportsEngine and has its own terms.